Papillon.hr

Privacy Policy

BUTTERFLY DESIGN doo Ribnjak 20, 10 000 Zagreb

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union L 119, 4.5.2016, p. 1, hereinafter referred to as the General Data Protection Regulation), which has been fully applicable since 25 May 2018 in the Republic of Croatia and all Member States of the European Union, as well as the Implementing Act. General Data Protection Regulation (Official Gazette No. 42/18, hereinafter: the Act), i.e. in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and best European practice, the company DIZAJN LEPTIR, a limited liability company for services, with its registered office in the Republic of Croatia, Zagreb 10 000, Ribnjak 20, entered in the court register of the Commercial Court in Zagreb under the entity registration number (MBS): 80837568, personal identification number (OIB): 51774300689 (hereinafter: PAPILLON SHOP), as the controller of the processing of personal data of users of its services and customers, has developed the Privacy Policy.

This Privacy Policy (“Policy”) explains how PAPILLON SHOP collects, uses and manages your personal data contained on the website and which is available to PAPILLON SHOP through the use of the website: www.papillon.hr PAPILLON SHOP as the service provider of the website www.papillon.hr is committed to protecting the privacy of personal data.

PAPILLON SHOP is committed to protecting and respecting your privacy. Please read this policy carefully to understand why and how we collect your personal information and how it will be used. With respect to the personal information we collect, PAPILLON SHOP is the “controller”, i.e. the one who determines the purposes for which and the means by which personal information is processed.

The privacy policy is based on the following principles of personal data processing: the principle of lawfulness, transparency and best practice, the principle of limited processing and data minimization, the principle of accuracy and completeness of personal data, the principle of limited protection, the principle of integrity and confidentiality of data, the principle of accountability, the principle of trust and fair processing, the principle of opportunism (purpose of processing), the principle of processing in an anonymous form.

The Privacy Policy applies to all services offered by PAPILLON SHOP, with the aim of the policy to inform users and/or customers in a clear and transparent manner about the processing of their personal data and their rights. First of all, users and/or customers can contact PAPILLON SHOP at any time with a request to change or supplement and/or update the data relating to them, as well as with a request for a statement on the purposes for which they want or do not want their data to be processed.

If you would like to contact us regarding this policy or your personal data, please use the following contact details: Dizajn leptir doo, Ribnjak 20, 10000 Zagreb, HR

How and when do we collect your personal data?

We collect your personal data when necessary to fulfill your consumer needs or for our business purposes:

a) while you use our website, we collect types of data such as the date and time you access the page, information about the hardware, software or internet browser you use as well as your computer's operating system and application versions and your language settings. We may collect information about clicks and your access to the design@papillon.hr page that is displayed to you,
b) when you access the papillon.hr website, we will collect your IP address, which is also considered personal data,
c) when opening a user account, PAPILLON SHOP will request the provision of certain information (personal data) such as first and last name, address, country, city, postal code, e-mail address, telephone number, username and password,
d) the buyer or user of our website, by entering their personal data after registration, or in the case of a purchase, enters into a contractual relationship that is the basis for the purchase of products and ordering services of the buyer's choice on papillon.hr . The processing of your personal data in the latter case is necessary for the execution of the contract in which you are the buyer or user party or in order to take actions at the user's request before concluding the contract. You can shop on wwwww.papillon.hr without being our registered user, but we definitely need information about your name, surname, address (place of residence), country, telephone number, e-mail address, payment method (IBAN), delivery address
e) when registering a person as a user or recipient of the newsletter or other information about our products and promotions. As the data controller, we will ask you to enter information (personal data) such as e-mail address, first name, last name and telephone number (the latter three types of data are marked as optional). The legal basis for processing your data in this case is consent. Therefore, a user who registers to receive information about our products and promotions by entering their data on the hpapillon.hr website gives the opportunity to process their personal data. The user can withdraw consent at any time by sending a notification to the email address of the personal data protection officer contact@visioncompliance.eu
f) when you purchase our product, in order to fulfill the contract, we will share your name, surname and delivery address with our partners who perform delivery services on our behalf and for our account,
g) when you contact customer service and ask us for help or ask a question in order to exercise any of your rights guaranteed by applicable regulations,
h) when you contact us via social networks, we collect the data you have made available to us when making inquiries or requests,
When you request a product return or wish to unilaterally terminate a contract, we collect your name, surname, personal identification number, address, account information and purchase amount, all depending on the selected payment method,
When you complete a satisfaction survey, we process data such as your IP address,
when you rate our business to improve the user experience (we collect the following information: name, surname, email, purchase experience),
when you ask us a question related to our offer, we will process your contacts and/or other data you provide to us when sending the question,

PAPILLON SHOP recommends that all customers or users of the site take care of their login password for their user account. We recommend that when choosing a combination of characters for the password, be sure to combine uppercase and lowercase letters and numbers. Use a password of at least six characters. We recommend changing the password periodically (at least once a year).

Please pay attention to the mandatory scope of data we are asking you for (marked *) because in the event that the buyer or user does not provide the requested information that is determined as mandatory in order to perform your requested or expected activity, unfortunately, you will not be allowed to participate in it; without the requested data, the activity will not be technically carried out.

Processing of personal data in the payment process

At the time of payment on the website www.papillon.hr , as a condition for paying for products and services by credit or debit card, PAPILLON SHOP requests data from the customer to activate the payment process. When paying through contracted providers of processing and collection services (credit or debit) cards, contractual partners of PAPILLON SHOP as Processors or Independent Managers of personal data processing, your data will be shared.

For the above purpose, your personal data as a customer (e.g., customer name and surname, customer address, customer card details) are temporarily stored with the processing and payment service provider (MasterCard, American, Diners Discover, PayPal application, etc.), which stores this data in accordance with the highest level of protection and confidentiality.

Data processing when making a payment is necessary in order to perform all actions preceding the purchase or conclusion of a contract with the data controller. When we talk about the legal basis for data processing related to certain types of payments or legal entities that provide the aforementioned services, payment data such as name, surname, code, amount, account number or other transaction codes are shared with the card company or bank or third party through which the payment is made, all at the request of the respondent who independently selects the payment method.

PAPILLON SHOP does not at any time dispose of, collect or process personal data entered for the purpose of processing and charging the card.

PAPILLON SHOP warns customers to take care of the information provided on the card so that it is not available to third parties and is not misused.

So, to summarize all of the above, we mainly collect your personal data directly from you either to enter into a contract with us, to perform an action at your request, when you order certain products or services or fill out a certain form, or when you want to receive our newsletter and be our registered user.

We do not use your personal information for marketing purposes unless you tell us that you agree to this. If you would like us to send you details of our products, services, offers and promotions, please subscribe to this by giving us your consent when subscribing to the newsletter.

What data do we collect directly from you and for what purpose?

Typical categories of data we collect from users are as follows: name, billing address, shipping address, financial information including credit, debit card information or other payment information that you provide when filling out forms on the websites or when communicating with us by phone or email.

We collect your personal data to:

performance of a service, fulfillment of a contract or other means of ensuring the provision of the requested service
use of all services on the website www.papillon.hr
to respond to your inquiry and process your requests as efficiently as possible
statistical data processing
sending materials, offers and contacting
improving the quality of content, functionality and services.

Where is your personal data stored?

We store the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration, or destruction by any organization or individual.

The processed data is stored on our premises and IT systems, but sometimes we store data on the servers of our trusted service providers located in the EU.

PAPILLON SHOP will ensure that personal data is kept in a secure location (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal data), which can only be accessed by authorized persons. All authorized persons sign a confidentiality statement.

The data collected for the purposes set out in these rules will be stored only for as long as is necessary to fulfil the stated purposes. Your personal data will not be kept in a form that allows you to be identified for longer than PAPILLON SHOP reasonably considers necessary to achieve the purpose for which it was collected or processed. PAPILLON SHOP will keep certain personal data for the period of time prescribed by law or regulation that obliges PAPILLON SHOP to keep the data

How long will HYPONIC ADRIA keep your personal data?

PAPILLON SHOP will not retain your personal data for longer than the period for which the data is necessary to fulfill the purpose of their use, and for a maximum period of 3 years, except in exceptional cases when a longer data retention period is prescribed by law (for example, we will retain data related to unilateral termination of the contract and consumer complaints for 1 year, data related to the exercise of your privacy rights will be retained permanently, data related to prize games will be retained for 5 years, while we will retain account data for 11 years).

What will we use your data for?

We may use your personal data in several different ways, mainly to comply with our legal and other obligations to you, but sometimes also to improve your experience using the website and for security reasons. The purposes for which we use your data are described in this policy, and if your data is processed for other purposes, you will be notified before such (new) processing is carried out.

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PAPILLON SHOP would like to send you information about our activities and news that you may be interested in. Please note that you can opt out of receiving them at any time by exercising your rights set out in these rules. To subscribe to the newsletter, PAPILLON SHOP collects and processes: e-mail address.

Cookies

To maintain the website and ensure that its functionalities are at the expected level, PAPILLON SHOP uses a technology known as “cookies”. Cookies are small files that we send to your computer and can be accessed later. They can be temporary or permanent. Thanks to cookies, you can browse our pages without any problems. Cookies show us what interests you and other visitors to our website, which helps us improve it.